Whether you're exploring NDIS supports, looking for a new home, or making a referral, find answers to some of the most common questions about Cosy Home Care.
Getting Started with Cosy Home Care
Yes. Cosy Home Care is a Registered NDIS Provider and has been supporting people with disability since 2017. We provide personalised disability supports and accommodation services based on individual needs, preferences, and goals.
Our services include:
- Supported Independent Living (SIL)
- Specialist Disability Accommodation (SDA)
- Medium-Term Accommodation (MTA)
- Short-Term Accommodation (STA) & Respite
- Community Participation
- Complex and High-Intensity Supports
- Hospital to Home and transition support
Contact our team or submit an online enquiry. We'll discuss what you're looking for, your support requirements, preferences, and relevant NDIS funding to determine how we may be able to support you.
Contact us or call (03) 9457 5968
That's okay. You don't need to understand all the different NDIS services before contacting us. Tell us what you're looking for and our team can explain the Cosy Home Care services that may be relevant to your circumstances.
Our contact details:
Supported Independent Living (SIL)
SIL provides assistance with everyday activities to help eligible NDIS participants live as independently as possible. Depending on your needs, this may include personal care, meal preparation, household tasks, developing daily living skills, and support with routines.
SIL may be suitable for participants who require a significant level of support at home, including assistance throughout the day or overnight. Suitability depends on your individual circumstances, support needs, goals, and NDIS funding.
Your preferences are an important part of finding the right home. We consider factors such as location, accessibility, support requirements, lifestyle, and your individual living preferences when exploring suitable options.
For shared accommodation, we carefully consider compatibility between housemates, including lifestyles, routines, interests, preferences, and support needs. Our aim is to create a positive living environment where everyone feels comfortable and respected.
Where appropriate, we can help you become familiar with the home and existing housemates as part of the matching and transition process.
Specialist Disability Accommodation (SDA)
SDA is specialised housing designed for eligible NDIS participants with extreme functional impairment or very high support needs. SDA homes include design features intended to improve accessibility, safety, and independence.
A simple way to understand it is: SDA is the home; SIL is the support.
SDA relates to the specialised accommodation itself, while SIL relates to the day-to-day support a participant may receive to live more independently. They are separate NDIS supports.
Available properties and their SDA design categories vary. Each vacancy page should clearly identify the property's relevant SDA category, accessibility features, location, and other important information.
Some participants living in SDA may also receive SIL or other supports where these are appropriate and funded within their NDIS plan. The housing and support arrangements are considered separately.
Vacancies, Rent & Living Costs
Our accommodation availability changes regularly. You can view our current vacancies online to see available homes, locations, property features, accessibility information, and other relevant details.
View Current VacanciesFinding the right home is about more than an available room. We consider your support needs, preferred location, accessibility requirements, routines, lifestyle, preferences, and, for shared homes, compatibility with existing housemates.
Yes. Where appropriate, we can arrange a property inspection so you and relevant members of your support network can see the home, ask questions, and discuss whether it may be suitable.
Your participant contribution depends on your individual circumstances.
- If you receive the Disability Support Pension (DSP), rent is calculated at 25% of your DSP plus 100% of your Commonwealth Rent Assistance (CRA).
- If you do not receive the DSP, rent is currently a flat $250 per week.
Our team will explain the applicable accommodation costs before you move in.
Utilities are billed separately at $150 per month, covering standard household utility costs.
Applicable household arrangements will be explained before you move in.
No. Participants purchase their own groceries, allowing you to choose food that suits your tastes, preferences, cultural requirements, and dietary needs.
Where included within your supports, our team can assist with meal planning, grocery shopping, and cooking.
Participants are generally responsible for personal everyday expenses such as groceries, personal items, transport, entertainment, and other individual expenses.
Relevant accommodation and household costs will be discussed with you before you move in.
Yes. We encourage you to personalise your space and make it feel like home. You're welcome to bring your own furniture, personal belongings, and favourite items, subject to available space, safety requirements, and the layout of the home.
Explore our current vacancies and submit an enquiry for the home you're interested in. Our team will contact you to discuss your support needs, funding, living preferences, and next steps.
View VacanciesOther NDIS Supports
MTA provides eligible NDIS participants with temporary accommodation when they have a confirmed long-term housing solution that is not yet ready.
It provides somewhere suitable to stay while preparing for the transition into long-term accommodation.
STA provides eligible participants with short-term accommodation and support away from their usual home. Depending on individual circumstances, it may provide opportunities to experience a different environment, develop skills and independence, and participate in activities.
Community Participation supports can help participants become more involved in their community, develop skills, build confidence, explore interests, and establish meaningful social connections.
Yes. We provide Complex & High Intensity Supports based on individual support requirements. Relevant care and support plans are reviewed before services commence, and we work collaboratively with participants, their support networks, and relevant health professionals.
Yes. Our Hospital to Home service supports participants transitioning from hospital or rehabilitation into their home or suitable accommodation.
We work collaboratively with participants, hospitals, Support Coordinators, allied health professionals, families, and other relevant stakeholders to help coordinate the transition.
Yes. We consider your goals, routines, preferences, communication needs, abilities, and support requirements when planning how your services will be delivered.
NDIS Funding, Pricing & Referrals
The cost depends on the support being provided, when and where it is delivered, and your individual requirements.
Cosy Home Care discusses applicable pricing with you before services commence so that the agreed supports and associated costs are clear.
Current NDIS pricing information is available through the official NDIS Pricing Arrangements and Price Limits.
Let our team know how your NDIS plan is managed and which service you're interested in. We can confirm whether we're able to provide the requested support and explain the relevant arrangements.
Funding requirements depend on the service you're seeking. Contact our team with details of the support or accommodation you're interested in and we can explain the applicable requirements.
Referrals can be made by participants, families, guardians, Support Coordinators, hospitals, discharge teams, allied health professionals, and other relevant members of a participant's support network.
Participants are also welcome to contact us directly.
Complete our online referral form with relevant information about the participant, their support requirements, funding, and the service being requested.
Our team will review the referral and contact you to discuss the next steps.
Make a ReferralThe information required will depend on the service. Generally, providing details about the participant's support needs, goals, NDIS funding, current living situation, preferred location, relevant assessments, and other important support information can help us understand the referral.
Still Have a Question?
If you can't find what you're looking for, contact our team to discuss your question, support requirements, accommodation options, or referral.